Millennium bcp pursues dynamic strategies appropriate to the renewed challenges imposed by the different Stakeholders with which it is related – Employees, Customers, Shareholders, Suppliers and others. Thus, materializes a business model based on an offer of products and services incorporating social and environmental principles, a continuous and transparent dialogue and the adoption of sustainability policies. These foster a culture of Social Responsability and aim to influence positively the organisation’s value proposition in the long-term, balanced with the well-being of people, the company and communities in which it operates, while preserving natural resources, climate and the environment.

Besides respecting the United Nations (UN) Global Compact Principles, Millennium bcp is committed to contribute to the achievement of is committed to contributing to the achievement of Sustainable Development Goals, also defined by the UN.

Relation with Stakeholders

The identification and the ongoing follow-up of the themes considered material by the Stakeholders of Millennium bcp enabled the Bank to know the areas that show better performances within the scope of Sustainability…

Relation with Stakeholders


Materiality Matrix


Identification and integration of expectations

The identification and the ongoing follow-up of the themes considered material by the Stakeholders of Millennium bcp enabled the Bank to know the areas that show better performances within the scope of Sustainability – which need to be consolidated –, but also enabled it to rapidly detect improvement opportunities – which need to be developed – representing a strong contribution for the adoption of an appropriate sustainability strategy adapted to new realities, challenges and requirements.

Thus, Millennium bcp assumes, as an integral part of its business model, the commitment to create social value, developing actions for and with several groups of Stakeholders aiming to, directly and indirectly, contribute to the social development of the countries where it operates.

The strategy of Millennium bcp in terms of Sustainability is translated in the Sustainability Master Plan (SMP), a multi-annual plan of commitments that aggregates a number of actions to be carried out by the Bank. The definition of the actions part of the SMP is based on a balanced relation between the identified relevant material issues, the Bank’s available resources and the economic and market framework existing at the time.




training actions,

more than 939,000 hours, an average of 59 hours/Employee


1,830,546 Internet
1,617,593 Mobile Banking



Local Suppliers





(1) Includes the cogeneration plant in Portugal; excludes the data centre in Portugal and data from Mozambique.


(1) Does not include Mozambique.


(1) Does not include Mozambique.

Highlighted indicators

Economic Responsibility

Social Responsibility

Environmental Responsibility

Economic Responsibility

Group BCP has been developing its activity, in all operations, in a responsible manner towards Employees, Customers, Shareholders, Suppliers and remaining Stakeholders, always guiding its performance by the compliance with internal principles of rigour, the applicable legistation and the regulations issued by the supervision and regulatory authorities.

Group BCP is constantly seeking to be near its Customers by means of diversified distribution channels – branches, Internet, call centre, mobile banking, ATM and POS – with which it also promotes accessibility to disabled persons. The quality of the service provided to Customers is a strategic priority and is continuously monitored.
The Bank establishes a in a regular and close communication with its Shareholders. Through “Millennium bcp’s Shareholders Club”, they gain access to information aimed at investors, products and services at preferred conditions, as well as benefits and discounts with the Bank’s partners.
Within a context of sustainability and competitiveness of the business, the BCP Group recognizes the management and development of people as an essential pillar. Thus, it guarantees a fair and equal treatment, with equal opportunities to its Employees, promoting meritocracy in all stages of their professional careers. Along with a permanent attitude of encouraging Employees appraisal and the adoption of best practices, the Bank also carries out career development programs in the different geographies where it operates.

Social Responsibility

BCP Group’s social responsibility policy is materialized in the development of initiatives of social, educational and cultural scope for and with the several groups of Stakeholders aiming at, directly or indirectly, contributing to the development of the countries where it operates.

Promoting a culture of proximity to local communities, Millennium bcp organizes regular actions that add social value, either through the promotion of internal solidarity initiatives, or the involvement of Employees as volunteers.
The support to the academic course of university students and the development of their employability conditions is one of the strategics goals of the BCP Group. It also has a firm commitment to financial literacy, in order to increase the financial knowledge of the citizens, namely of the youngest, always taking into consideration the importance of the adoption of adequate banking behaviors and the making of steady and informed decisions.
The Bank develops initiatives aimed at bringing art, in its different expressions, to increasingly broad audiences. It also supports several programs in the context of partnerships with cultural reference institutions, contributing to the cultural development of the countries where it is present.
Fundação Millennium bcp is an agent for the creation of value in society, through the support to reference institutions and the promotion of projects in the areas of Culture, Education/Investigation and Social Solidarity.
As part of the development of a responsible business, BCP Group provides financial products and services that incorporate social principles and respect for the environment. Examples of this offer are microcredit, credit cards that promote social/environmental support, Financial Advisory Service (FAS), Socially Responsible Funds, as well as several solutions that provide support to companies, individuals and social sector entities.
The BCP Group provides a diversified set of social benefits to its Employees that go beyond what is set forth in the legislation applicable in the different countries where it operates. The benefits include several areas, such as health and safety, credit, pareting, education, culture, sports and leisure.
At BCP Group, the Supplier selection process follows criteria of overall competence of the company, functionality, quality and flexibility of the solutions to be acquired and continued capacity of service provision. In all Group’s operations, it is given preference to purchasing from Suppliers of the respective country. The Bank’s main suppliers are companies that publish their economic, environmental and social performance, assuring a responsible purchase of goods and services.

Environmental Responsibility

The BCP Group has implemented a Sustainability policy that incorporates and promotes a culture of environmental responsibility, aligned with its strategic objectives of technological and digital innovation.

The operational eco-efficiency is a fundamental pillar associated to the potential reduction of costs and improvement of the processes’ efficiency. Group BCP’s operational eco-efficiency continues to improve, as a result of a number of increased efficiency initiatives and of environmentally responsible practices. It enables to reduce the environmental impact associated with the Bank’s activity and operational costs, as well as to improve the quality of the internal processes and, thereafter, the service provided to Customer.
The BCP Group invests in the continuous improvement of its processes, equipments and infrastructures, so as to ensure an accurate resources management, the efficient functioning of its services, promote operational effectiveness, follow market trends and guarantee service quality and Customer satisfaction with the Bank.
The decrease of the Bank’s environmental impact, in terms of consumption of energy, water and materials, depends, essentially, on a change of behavior. Therefore, Group BCP encourage and motivates its Employees to, through their individual daily contribution, be part of the collective effort to transform Millennium bcp into a more environmentally sustainable Bank.
The Bank regularly monitors a set of environmental performance indicators that measure the level of eco-efficiency of the Bank concerning its main resources consumption – energy, CO2 emissions, water, materials and solid waste. The improvement of the Bank’s eco-efficiency is due to the ongoing investment in the optimization of processes, new equipments and infrastructures, and also to the environmentally responsible behavior of its Employees.
The BCP Group assumes the commitment to adjust itself to climate changes, providing its contribution for the reduction of the greenhouse gas emissions, either through its operational activity, or the offer of sustainable financial products. The Bank also supports organizations and projects that work in this context, taking part in the CDP – Carbon Disclosure Project and in collaborative initiatives such as the working group "Sustainable Finance" from BCSD Portugal.

Main recognitions and partnerships

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