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Welcome Message

Welcome to Millennium bcp's Client Ombudsman's Office.

The Client Ombudsman's Office is an independent entity to handle in a fast, free and confidential manner your claims or complaints as a customer of Millennium bcp.

However you may choose to contact this Office, we are unbiased and always available to answer your questions.

When the Client Ombudsman's Office receives a claim for the first time, it sends it to the area of the Bank responsible for managing and answering the claim and the Office monitors the quality and speed of the answer.

When the Client Ombudsman's Office acts as appeal entity on prior decisions of the Bank that were unfavorable for the clients, it reanalyzes the questions raised once again. This appeals analysis and decisions pertains exclusively to the Ombudsman's Office.