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Focus on the Client

The Client Ombudsman's Office is concerned with the Clients' level of satisfaction with the Bank, welcoming the submission of claims and complaints.

Clients' claims or complaints must be welcomed and dealt with naturally, subject to in-depth analysis no matter how simple they appear to be.

At the Client Ombudsman's Office, which is focused on the Bank's Clients, we consider that the claims and complaints are meant to help Millennium bcp improve its performance, bettering its reputation for professionalism and increasing the Client satisfaction levels.