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How can I make a claim?

You can reach the Client Ombudsman's Office at:

  • Preferably at the Ombudsman's Office page in the Millennium bcp website, or
  • E-mail:
  • Additionally:

    - Mail - Rua Augusta, 84, Piso 2, 1100-053 Lisboa, Portugal
    - Telephone - (+351) 210 042 400

Besides Portuguese, claims may also be written in Spanish, French and English.

For claims to be pursued they must be sent in writing and the claimant must provide the tax identification number (TIN).