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Automated Phone Answering System - Menu



1

Select the language

1 Select Portuguese
2 Select English
3 Select Spanish
9 Speak with a Contact Manager
Option available on:
Working days from 8:30 to 22:00
Non-working days from 10:00 to 22:00
Internet & Mobile Assistance 24 hours a day

At any time, you may select:

7 View other account
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2

Select the intended option

1 Favourite options If you do not have favourite options
1 Define Favourite options
8 What are favourite options
If you already have favourite options...
1 As defined by the Client
2 As defined by the Client
3 As defined by the Client
4 As defined by the Client
5 As defined by the Client
6 Manage the Favourite Options 1 Add option
2 Remove option
3 Sort options
4 Undo
5 How to manage favourite options
2 Current Accounts, Investments and Savings 1 Consult your current accounts and request cheques 1 Balances3
2 Entries3
3 BIN3
4 Re-sending the e-statement
5 Request Cheques 1 Crossed non-endorsable cheques
2 Crossed endorsable cheques
3 Cheques with stubs, endorsable and non-crossed
2 Stock Exchange 1 Quotes and indexes 1 PSI20 securities quotes
2 Stock Exchange indexes
3 Other stock exchange information provided by a contact manager2
2 Stock Exchange orders given through a contact manager2
9 Investment Experts4
3 Savings 1 Consultation
2 Opening2
3 Deliveries 1 One-off
2 Programmed
4 Maintenance 1 Compound
2 Extension
5 Settlement 1 Partial
2 Total
3 Transfers and Payments 1 Mobile phones/top-up3 1 Optimus 1 Optimus
2 TAG
3 Optimus livre
4 Saldo extra
5 Optimus zero
6 Internet on your mobile phone
2 TMN 1 With reference
2 With mobile phone number
3 Vodafone
4 Other operators 1 Continente Mobile
2 Phone-IX
3 Rede 4
4 UZO
5 ZON
2 Payment of Bills3
3 One-off transfer to a Millennium bcp account3
4 One-off transfer to other banks3
5 Permanent transfer to a Millennium bcp account 1 Create
2 Change
3 Cancel
6 Permanent transfer to other banks 1 Create
2 Change
3 Cancel
4 Cards 1 Payments 1 Alter this month's due amount
2 Alter the percentage paid every month
3 One-off payment
2 Balances, entries and balances 1 Balances and Entries3
2 Combined Statement to be issued
3 Cash Advance
4 Loss/theft of cards1
5 Exchange and centralization of points  1 Exchange of points 1 With reference
2 Without reference and by a contact manager2
2 Centralize points
6 Consultar outro cartão / Acuso de PIN
5 Emergency and Security services 1 Loss/theft of cards or cheques1
2 Cards captured by ATM's1
3 Alter Access Code
4 Alter Confirmation Key
5 Assistance Services1 1 Car Insurance
2 Cards 1 American Express Platinum
2 American Express Gold and Green
3 Other American Express cards
4 Millennium bcp Cards
5 TAP Cards
3 Home Assistance
4 Travel Insurances
5 Prestige Accounts, Passport or Frequent Client
6 Other assistance services


(1) Options that transfer the call to an expert assistant 24/7.
(2) Options that transfer the call to an expert assistant between 8:30 and 22:00 on working days and from 10:00 to 22:00 on Saturdays, Sundays and holidays.
(3) Options for sending the Client information by SMS or e-mail. Limited to e-mail if the authorized balance is not enough to pay for the SMS.
(4) Options that transfer the call to an expert assistant between 8:00 and 19:00 on working days.