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False messages using the name EDP

 

We have been alerted that several Clients and non Clients received e-mail messages supposedly sent by EDP with the subject We have been alerted that several Clients and non Clients received e-mail messages supposedly sent by EDP with the subject "Envio de fatura eletrónica nº … de 2015-xx-xx", requesting that the user opens a link to view an electricity bill.

Example of the e-mail sent:

 



 

This is another case of Phishing by resorting to the installation of malware that adulterates the browsers when you access bank websites.

The link of the message: "site" opens a fictitious page of EDP, from which a malicious file is downloaded. When the file is executed, it installs the malicious software on your computer.

Example of the fake pages:

 

We remind you that Phishing aims to, abusively, steal/confirm personal data through messages that take the user to fake websites, imitating those you usually access and requesting that you enter confidential data.

Therefore, and since danger will always be lurking around every inbox, we warn you that many of the e-mails (allegedly innocent) circulating may contain viruses (or other malware) and suggest that you:

  • Analyse the e-mails you receive before opening them, always confirming the source and the subject, if possible with the issuer;
  • Avoid opening links to external websites as well as opening executable files;
  • Never provide personal information or data in an e-mail reply;
  • When accessing confidential access websites, check the address and make sure you are on a secure webpage (https:// + lock);
  • Install (if you haven't done so yet) an antivirus software and update it regularly.

    Remember: The protection of your assets and of your computer depends on you!

If you ever find yourself in a suspicious situation or if you need further information please call us on our Customer Support Line 918 504 504 | 930 504 504 | 961 504 126 | +351 210 042 424 (from Portugal and abroad) for personal assistance, available on business days from 8 a.m. to 8 p.m. (GMT) and on weekends and holidays from 10 a.m. to 10 p.m. (GMT), or our Phone Banking service 91 827 24 24 | 93 522 24 24 | 96 599 24 24 | +351 21 005 24 24 (from Portugal or abroad) (personal assistance 24/7).

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You can read all the security information here. (Individuals) ​