Skip BreadcrumbHome / Security / Warning - Requests to enter phone numbers or 5 positions of the Multichannel Code

Warning - Requests to enter phone numbers or 5 positions of the Multichannel Code


We have often recorded cases in which while customers are accessing the website they are requested to enter personal data (mobile phone number) or more than three positions of the Multichannel Code.

Remember, the Bank will only ask you to enter the Username and three random positions of your Multichannel Code. In case there is an error when you enter the three positions of the Multichannel Code, the next screen will ask you to enter the same Multichannel Code positions.

In most recent cases, we verified that after entering the Username the fake website requests the mobile phone number and three Multichannel Code positions. Afterwards an error message appears and the page asks again for the mobile phone number and other three (different) positions of the Multichannel Code.  

Example:

 

 

In another phishing attempt found, we saw that the website asked for three Multichannel Code positions, gave an error message and then asked for another five code positions.

Example:

 

 

Actions such as this are clues that you have some kind of malware installed in your computer so we suggest that you keep your computer safe:

  • Install an antivirus and update it regularly. Not updating an antivirus is almost the same as not having one;
  • Use a firewall to filter Internet traffic in and out of your computer;
  • Pay attention to the security updates that credible software companies provide and install them according to the instructions given;
    Never answer e-mails when you don't recognize the sender or the subject;
    Never open links in e-mails when you don't recognize the sender or the subject.

Remember: your computer's protection depends on you!

If you ever find yourself in one of these situations or if you need further information please call us on 91 827 24 24 | 93 522 24 24 | 96 599 24 24 | +351 21 005 24 24 (from Portugal or abroad) (Personal Assistance 24/7).
You can read all the Security Information available here.

​ ​