Millennium bcp pursues dynamic strategies appropriate to the renewed challenges imposed by the different Stakeholders with which it is related – Employees, Customers, Shareholders, Suppliers and others.
Thus, materializes a business model based on an offer of products and services incorporating social and environmental principles, a continuous and transparent dialogue and the adoption of sustainability policies.
These foster a culture of Social Responsability and aim to influence positively the organisation’s value proposition in the long-term, balanced with the well-being of people, the company and communities in which it operates, while preserving natural resources, climate and the environment.
Within this framework, it is possible to divide the Bank’s intervention into three major axes:
Environment: implementation of measures fostering a fair and inclusive transition to a decarbonised economic development model, including the incorporation of the environmental aspect into the Bank’s risk models;
Social: involvement with both the external and the internal communities;
Corporate governance: integration of sustainability principles into the Bank’s decision-making processes.
Therefore, as an integral part of its business model, Millennium bcp takes on the commitment to create social value by developing actions to – and with – the various Stakeholder groups with the goal of directly and indirectly contribute to the development of the countries in which it operates.
Signatory to the Global Compact Principles, proposed by the United Nations, BCP Group is committed to supporting its 10 Principles that establish a set of values in the areas of Human Rights, Working Conditions, Environmental Protection and Anti-corruption. BCP also acknowledges the importance of the Sustainable Development Goals (SDG) of the United Nations.
Involvement of Stakeholders
BCP Group defines strategies and pursues policies, adjusted to the new challenges imposed by the interested parties with which it relates, materializing a business model based on an ongoing and transparent dialogue enabling to understand and comply with the expectations of its Stakeholders.
The identification and the ongoing follow-up of the themes considered material by the Stakeholders of Millennium bcp – the most recent example is the consultation carried out in 2019 – enabled the Bank to know the areas that show better performances within the scope of Sustainability, but also enabled it to rapidly detect improvement opportunities representing a strong contribution for the adoption of an appropriate sustainability strategy adapted to new realities, challenges and requirements.
1 – Sustainability Governance Model
2 – Economic performance, business and sustainability strategy
3 – Brand and reputation management
4 – Ethics and conduct
5 – Combating corruption and money laundering
6 – Risk management
7 – Quality of service, customer satisfaction and ease in filing complaints and complaints
8 – Information security and data protection
9 – Transparency of information provided to customers about products and services
10 – Innovation
11 – Development and training of human capital
12 – Attracting and retaining talent
13 – Diversity and equal opportunities
14 – Occupational health and safety
15 – Reconciling personal and professional life
16 – Respect for Human Rights
17 – Investment in the community
18 – Corporate volunteering
19 – Financial Literacy
20 – Climate change, energy efficiency and alternative energies
21 – Eco-efficiency
22 – Environmental training and awareness (to employees, customers and the community)
23 – Products / services with social benefit and support to the business fabric
24 – Products / services with environmental benefit
25 – Financial inclusion
26 – Accessibility conditions for people with reduced mobility
27 – Integration of environmental and social criteria in credit risk analysis and investment management
28 – Over-indebtedness prevention
29 – Responsible supplier management
30 – Digital transformation in banking and its impact on sustainability
The relative importance of the material issues contained in the new matrix, which will guide us in 2020/2021, represents the Bank’s level of maturity in the axes of action identified, but also the degree of achievement and compliance already achieved.
The strategy of Millennium bcp in terms of Sustainability is translated in the Sustainability Master Plan (SMP) 2021, a plan of commitments that aggregates a number of actions to be carried out by the Bank. The guidelines and the definition of the actions part of the SMP are based on a balanced relation between the identified relevant material issues, the Bank’s available resources and the economic and market framework existing at the time.
Geographic distribution (Employees)
Breakdown by gender (Employees)
Active digital Customers
Communities – Donations
Total energy consumptionⓘ
Greenhouse gas emissionsⓘ
(1) The scope of reporting (in terms of materials) was changed to allow comparability with that reported in 2018.
Electricity: 24,498 MWh (-6%)
Emissions: 34,872 tCO2 (+2%)
Water: 94,078 m³ (+17%)
Materials: 408 t (+9%)
Waste: 246 t (-18%)
Volunteer hours: 832
No. volunteer: 104
Training hours: 348,752
Trainees: 14,109 (9,310 W; 4,799 M)
Electricity: 114 MWh (-8%)
Emissions: 3 tCO2 (-8%)
Materials: 6 t (+6%)
Waste: 0.05 t (-25%)
Training hours: 1,621
Trainees: 78 (21 W; 57 M)
Electricity: 41,377 MWh (+3%)
Emissions: 15,839 tCO2 (-4%)
Water: 182,382 m³ (-9%)
Materials: 1,217 t (-9%)
Waste: 347 t (-1%)
Volunteer hours: 1,202
No. volunteer: 292
Training hours: 451,155
Trainees: 6,902 (2,932 W; 3,970 M)
Materials: 476 t (+12%)
Waste: 24 t (-5%)
Volunteer hours: 905
No. volunteer: 126
Training hours: 45,655
Trainees: 3,034 (1,542 W; 1,492 M)
The BCP Group has been developing its activity in a responsible manner towards Employees, Customers, Shareholders, Suppliers and remaining Stakeholders, always guiding its performance by the compliance with internal principles of rigour and voluntary commitments made, the applicable legislation and the regulations issued by the supervision and regulatory authorities.
The BCP Group’s strategy is the promotion of a culture of social responsibility, developing actions for and with several groups of Stakeholders aiming at, directly and indirectly, contributing to the social development of the countries where it operates. It is within this scope of proximity to the communities that Millennium bcp has materialized its social responsibility policy, focusing its intervention on culture, education and social support initiatives.
Participate and share
Fundação Millennium bcp
Products and services
Millennium bcp is a subscriber of the Charter of Principles from BCSD Portugal - Business Council for Sustainable Development. This document establishes the principles that are the guidelines for good corporate management, enabling the subscribing companies to be recognized by their clients, suppliers and by the society in general for the adoption of solid sustainability commitments.
The BCP Group, in compliance with its digital and technological strategic goals, develops a Sustainability strategy that incorporates and promotes a culture of environmental responsibility and fight against climate changes, with an impact on the way it develops and executes its operations, but also on credit and investment policies and risk management.