Millennium bcp’s Sustainability strategy aims to positively influence the organisation’s value proposition in the long term, balanced with the well-being of the people, the company and communities, while protecting the climate and preserving the environment.

Millennium bcp pursues dynamic strategies appropriate to the renewed challenges imposed by the different Stakeholders with which it is related – Employees, Customers, Shareholders, Suppliers and others.

Thus, materializes a business model based on an offer of products and services incorporating social and environmental principles, a continuous and transparent dialogue and the adoption of sustainability policies.

These foster a culture of Social Responsability and aim to influence positively the organisation’s value proposition in the long-term, balanced with the well-being of people, the company and communities in which it operates, while preserving natural resources, climate and the environment.

Within this framework, it is possible to divide the Bank’s intervention into three major axes:

Environment: implementation of measures fostering a fair and inclusive transition to a decarbonised economic development model, including the incorporation of the environmental aspect into the Bank’s risk models;


Social: involvement with both the external and the internal communities;


Corporate governance: integration of sustainability principles into the Bank’s decision-making processes.


Therefore, as an integral part of its business model, Millennium bcp takes on the commitment to create social value by developing actions to – and with – the various Stakeholder groups with the goal of directly and indirectly contribute to the development of the countries in which it operates.

Signatory to the Global Compact Principles, proposed by the United Nations, BCP Group is committed to supporting its 10 Principles that establish a set of values in the areas of Human Rights, Working Conditions, Environmental Protection and Anti-corruption. BCP also acknowledges the importance of the Sustainable Development Goals (SDG) of the United Nations.

Involvement of Stakeholders

BCP Group defines strategies and pursues policies, adjusted to the new challenges imposed by the interested parties with which it relates, materializing a business model based on an ongoing and transparent dialogue enabling to understand and comply with the expectations of its Stakeholders.

The identification and the ongoing follow-up of the themes considered material by the Stakeholders of Millennium bcp – the most recent example is the consultation carried out in 2019 – enabled the Bank to know the areas that show better performances within the scope of Sustainability, but also enabled it to rapidly detect improvement opportunities representing a strong contribution for the adoption of an appropriate sustainability strategy adapted to new realities, challenges and requirements.

Materiality Matrix

1 – Sustainability Governance Model
2 – Economic performance, business and sustainability strategy
3 – Brand and reputation management
4 – Ethics and conduct
5 – Combating corruption and money laundering
6 – Risk management
7 – Quality of service, customer satisfaction and ease in filing complaints and complaints
8 – Information security and data protection
9 – Transparency of information provided to customers about products and services
10 – Innovation
11 – Development and training of human capital
12 – Attracting and retaining talent
13 – Diversity and equal opportunities
14 – Occupational health and safety
15 – Reconciling personal and professional life

16 – Respect for Human Rights
17 – Investment in the community
18 – Corporate volunteering
19 – Financial Literacy
20 – Climate change, energy efficiency and alternative energies
21 – Eco-efficiency
22 – Environmental training and awareness (to employees, customers and the community)
23 – Products / services with social benefit and support to the business fabric
24 – Products / services with environmental benefit
25 – Financial inclusion
26 – Accessibility conditions for people with reduced mobility
27 – Integration of environmental and social criteria in credit risk analysis and investment management
28 – Over-indebtedness prevention
29 – Responsible supplier management
30 – Digital transformation in banking and its impact on sustainability

The relative importance of the material issues contained in the new matrix, which will guide us in 2020/2021, represents the Bank’s level of maturity in the axes of action identified, but also the degree of achievement and compliance already achieved.

The strategy of Millennium bcp in terms of Sustainability is translated in the Sustainability Master Plan (SMP) 2021, a plan of commitments that aggregates a number of actions to be carried out by the Bank. The guidelines and the definition of the actions part of the SMP are based on a balanced relation between the identified relevant material issues, the Bank’s available resources and the economic and market framework existing at the time.

Geographic distribution (Employees)
Breakdown by gender (Employees)
training actions
more than 847 thousand training hours, an average of 46 hours/Employee
91.4 %
Local suppliers
Active digital Customers
Mobile Banking 
Communities – Donations
Million euros


Total energy consumption
TJ and MWh/Employee
Greenhouse gas emissions
Materials consumption
t (1)

(1) The scope of reporting (in terms of materials) was changed to allow comparability with that reported in 2018.

Highlighted indicators



Electricity: 24,498 MWh (-6%)
Emissions: 34,872 tCO2 (+2%)
Water: 94,078 m³ (+17%)
Materials: 408 t (+9%)
Waste: 246 t (-18%)

Volunteer hours: 832
No. volunteer: 104
Training hours: 348,752
Trainees: 14,109 (9,310 W; 4,799 M)


Electricity: 114 MWh (-8%)
Emissions: 3 tCO2 (-8%)
Materials: 6 t (+6%)
Waste: 0.05 t (-25%)

Training hours: 1,621
Trainees: 78 (21 W; 57 M)


Electricity: 41,377 MWh (+3%)
Emissions: 15,839 tCO2 (-4%)
Water: 182,382 m³ (-9%)
Materials: 1,217 t (-9%)
Waste: 347 t (-1%)

Volunteer hours: 1,202
No. volunteer: 292
Training hours: 451,155
Trainees: 6,902 (2,932 W; 3,970 M)


Materials: 476 t (+12%)
Waste: 24 t (-5%)

Volunteer hours: 905
No. volunteer: 126
Training hours: 45,655
Trainees: 3,034 (1,542 W; 1,492 M)

Economic Responsibility

Social Responsibility

Environmental Responsibility

Economic Responsibility

The BCP Group has been developing its activity in a responsible manner towards Employees, Customers, Shareholders, Suppliers and remaining Stakeholders, always guiding its performance by the compliance with internal principles of rigour and voluntary commitments made, the applicable legislation and the regulations issued by the supervision and regulatory authorities.

The BCP Group is constantly seeking to be near its customers by means of diversified distribution channels – Branches, Internet, Call Centre, Mobile Banking, ATM and POS – to adequately respond to the contact needs between the Customer and the Bank. In the wake of its social commitment, it promotes accessibility to disabled persons in the several channels used to contact the Bank.
Millennium bcp created a service for its Shareholders, the “Millennium bcp's Shareholders Club”, through which it intends to be closer to its Shareholders. This service also allows the access to products and services at preferred conditions and benefits and discounts with the Bank's partners.
Group BCP gives to all its employees a fair and equal treatment, with equal opportunities, promoting meritocracy in all stages of their professional careers, defining the remuneration of the employees in accordance with his/her category and degree of compliance with the established goals, observing a salary ratio of 1:1 between men and women, with similar functions and levels of responsibility. The Bank also recognises the importance of ongoing training to ensure business sustainability and endeavours to provide its Employees with the tools necessary for the execution of their activities.

Social Responsibility

The BCP Group’s strategy is the promotion of a culture of social responsibility, developing actions for and with several groups of Stakeholders aiming at, directly and indirectly, contributing to the social development of the countries where it operates. It is within this scope of proximity to the communities that Millennium bcp has materialized its social responsibility policy, focusing its intervention on culture, education and social support initiatives.

Participate and share
Millennium bcp promotes a culture of proximity to local communities. In this context, it regularly carries out actions with the aim of adding social value, either through the creation of internal solidarity initiatives or the involvement of Employees as volunteers.
Financial literacy
In all its operations, the BCP Group assumes as one its strategic goal the increase of financial literacy. An example of this commitment are the actions that have been carried out by the Bank to increase the level of financial literacy of the citizens, namely of the youngest, always taking into consideration the importance of the adoption of adequate banking behaviours and the making of steady and informed decisions.
Fundação Millennium bcp
Fundação Millennium bcp, within the context of the social responsibility policies and institutional cultural patronage is an agent for the creation of value in society in the several areas where it intervenes which are Culture, Education/Research and Social Solidarity.
Products and services
The BCP Group offers a complete and broad range of financial products and services, and continues, under the development of its business lines, responsible for offering products and services which incorporate social principles and respect for the environment and nature. Examples of this offer are microcredit, Financial Advisory Service (FAS), credit cards that promote social/environmental support, Socially Responsible Funds, as well as several solutions that provide support to companies, individuals and social sector entities.
Employee benefits
The BCP Group provides a diversified set of social benefits to its Employees that go beyond what is set forth in the legislation applicable in the different countries where it operates. The benefits include several areas, such as health and safety, credit, pareting, education, culture, sports and leisure.
The process for selecting Millennium suppliers mainly obeys criteria of global competence of the company, functionality, quality and flexibility of the specific solutions to acquire and continuous capacity of providing the service. In all the Group's operations, it is given preference to purchasing from Suppliers of the respective country.
Millennium bcp is a subscriber of the Charter of Principles from BCSD Portugal - Business Council for Sustainable Development. This document establishes the principles that are the guidelines for good corporate management, enabling the subscribing companies to be recognized by their clients, suppliers and by the society in general for the adoption of solid sustainability commitments.

Environmental Responsibility

The BCP Group, in compliance with its digital and technological strategic goals, develops a Sustainability strategy that incorporates and promotes a culture of environmental responsibility and fight against climate changes, with an impact on the way it develops and executes its operations, but also on credit and investment policies and risk management.

Operational eco-efficiency
The Bank regularly monitors a series of environmental performance indicators which measure the Bank's eco-efficiency with regard to its main consumption of resources. In global terms, the Bank’s level of eco-efficiency continues to improve, as a result of the ongoing investment in processes optimization and of initiatives to increase the Employee’s awareness towards the importance of adopting a more responsible attitude. These eco-efficiency measures have enabled the Bank to continuously reduce the environmental impact of its activity but also the related operational costs.
Environmental awareness
The environmental awareness of Employees and Customers for the promotion of good practices is one of the pillars of the environmental management of the BCP Group. Considering that the reduction of the Bank's ecological footprint also depends on the way Employees manage the individual and discretionary use of resources, the Group continued to invest in a set of measures in several operations, in accordance with their local context, aiming to encourage and motivate Employees to apply a rigorous management of resources in the daily exercise of their functions.
Ecological footprint
Millennium bcp regularly monitors a set of environmental performance indicators that measure the level of eco-efficiency of the Bank concerning its main resources consumption – energy, CO2 emissions, water, materials and solid waste. Globally, the Bank's level of eco-efficiency has improved over the years, as a result of investments made in the implementation of energy efficiency measures, in renewable energies, in the modernization of infrastructures and in the optimization of processes with a focus on dematerialization, but also in raising Employees' awareness of the rational use of resources.
Climate change
BCP assumes the commitment to adjust itself to climate changes, providing its contribution for the reduction of the greenhouse gas emissions, both through its operational activity and through the provision of sustainable financial products. The Bank also supports organizations and projects that work in this context, participating in the CDP – Carbon Disclosure Project and in collaborative initiatives, such as those promoted by BCSD Portugal.

Millennium bcp efficiency path in Portugal, 2010–2019

Main measures implemented
Replacement of tradicional lamps by LED technology
Optimization of the operating parameter of lighting equipment, HVAC and thermal power station
Green IT Program
Environmental Signs Campaign
Periodic monitoring of energy consumption and energy audits
Installation of photovoltaic solar power plant
Electric consumption (MWh)
Energy produced from photovoltaic panels (MWh)
Electric energy consumption, since 2010
Reduction in 
55 %
Electric energy consumption/Employee, since 2010
Reduction in 
36 %
Energy and indoor air quality certification
Classification B 
71 %

Main recognitions and partnerships