Millennium bcp assumes the commitment to create social value, developing actions for and with several groups of Stakeholders with the goal of contributing to the economic and social development of the countries in which it operates.

Millennium bcp pursues dynamic strategies appropriate to the renewed challenges imposed by the different Stakeholders with which it is related – Employees, Customers, Shareholders, Suppliers and others. Thus, materializes a business model based on an offer of products and services incorporating social and environmental principles, a continuous and transparent dialogue and the adoption of sustainability policies. These foster a culture of Social Responsability and aim to influence positively the organisation’s value proposition in the long-term, balanced with the well-being of people, the company and communities in which it operates, while preserving natural resources, climate and the environment.

The three major areas:

Involvement with the external community and with the internal community;


Offer of products and services incorporating social and environmental principles;


Sharing sustainability principles.


The Group respects and commits to support the United Nations 10 Global Compact Principles which establish a set of values in what concerns Human Rights, Labour Conditions, Environment Protection and Anti-corruption. BCP also acknowledges the importance of the Sustainable Development Goals (SDG) of the United Nations and its Development Agenda.

Relation with Stakeholders

The identification and the ongoing follow-up of the themes considered material by the Stakeholders of Millennium bcp enabled the Bank to know the areas that show better performances within the scope of Sustainability.

Materiality Matrix

Matrix in force since January 2018. In December 2018, the Bank reviewed the risks.

Identification and integration of expectations

The identification and the ongoing follow-up of the themes considered material by the Stakeholders of Millennium bcp enabled the Bank to know the areas that show better performances within the scope of Sustainability – which need to be consolidated –, but also enabled it to rapidly detect improvement opportunities – which need to be developed – representing a strong contribution for the adoption of an appropriate sustainability strategy adapted to new realities, challenges and requirements.

The strategy of Millennium bcp in terms of Sustainability is translated in the Sustainability Master Plan (SMP), a multi-annual plan of commitments that aggregates a number of actions to be carried out by the Bank. The definition of the actions part of the SMP is based on a balanced relation between the identified relevant material issues, the Bank’s available resources and the economic and market framework existing at the time.

Geographic distribution (Employees)
Breakdown by gender (Employees)
training actions
more than 625,000 hours, an average of 39 hours/Employee
92.2 %
Local Suppliers
Active digital Customers
Mobile Banking 
Communities – Donations
Million euros


Total energy consumption
TJ and MWh/Employee (1)

(1) Includes the cogeneration plant in Portugal; excludes the data centre in Portugal and data from Mozambique.

GHG emissions
Materials consumption
t (1)

(1) The scope (in terms of reported materials) of reporting was changed to allow comparability with that reported in 2018.

Highlighted indicators


Economic Responsibility

Social Responsibility

Environmental Responsibility

Economic Responsibility

The BCP Group has been developing its activity in a responsible manner towards Employees, Customers, Shareholders, Suppliers and remaining Stakeholders, always guiding its performance by the compliance with internal principles of rigour, the applicable legislation and the regulations issued by the supervision and regulatory authorities.

The BCP Group is constantly seeking to be near its customers by means of diversified distribution channels – Branches, Internet, Call Centre, Mobile Banking, ATM and POS – to adequately respond to the contact needs between the Customer and the Bank. In the wake of its social commitment, it promotes accessibility to disabled persons in the several channels used to contact the Bank.
Millennium bcp created a service for its Shareholders, the “Millennium bcp's Shareholders Club”, through which it intends to be closer to its Shareholders. This service also allows the access to products and services at preferred conditions and benefits and discounts with the Bank's partners.
Group BCP gives to all its employees a fair and equal treatment, with equal opportunities, promoting meritocracy in all stages of their professional careers, defining the remuneration of the employees in accordance with his/her category and degree of compliance with the established goals, observing a salary ratio of 1:1 between men and women, with similar functions and levels of responsibility. The Bank also recognises the importance of ongoing training to ensure business sustainability and endeavours to provide its Employees with the tools necessary for the execution of their activities.

Social Responsibility

The BCP Group’s strategy is the promotion of a culture of social responsibility, developing actions for and with several groups of Stakeholders aiming at, directly and indirectly, contributing to the social development of the countries where it operates. It is within this scope of proximity to the communities that Millennium bcp has materialized its social responsibility policy, focusing its intervention on cultural, educational and social initiatives.

Participate and share
Millennium bcp promotes a culture of proximity to local communities. In this context, it regularly carries out actions with the aim of adding social value, either through the creation of internal solidarity initiatives or the involvement of Employees as volunteers.
Financial literacy
In all its operations, the BCP Group assumes as one its strategic goal the increase of financial literacy. An example of this commitment are the actions that have been carried out by the Bank to increase the level of financial literacy of the citizens, namely of the youngest, always taking into consideration the importance of the adoption of adequate banking behaviours and the making of steady and informed decisions.
Fundação Millennium bcp
Fundação Millennium bcp, within the context of the social responsibility policies and institutional cultural patronage is an agent for the creation of value in society in the several areas where it intervenes which are Culture, Education/Research and Social Solidarity.
Products and services
The BCP Group offers a complete and broad range of financial products and services, and continues, under the development of its business lines, responsible for offering products and services which incorporate social principles and respect for the environment and nature. Examples of this offer are microcredit, Financial Advisory Service (FAS), credit cards that promote social/environmental support, Socially Responsible Funds, as well as several solutions that provide support to companies, individuals and social sector entities.
Employee benefits
The BCP Group provides a diversified set of social benefits to its Employees that go beyond what is set forth in the legislation applicable in the different countries where it operates. The benefits include several areas, such as health and safety, credit, pareting, education, culture, sports and leisure.
The process for selecting Millennium suppliers mainly obeys criteria of global competence of the company, functionality, quality and flexibility of the specific solutions to acquire and continuous capacity of providing the service. In all the Group's operations, it is given preference to purchasing from Suppliers of the respective country. The Bank's main suppliers are companies that publish their economic, environmental and social performance, assuring a responsible purchase of goods and services.

Environmental Responsibility

The BCP Group has been putting in place a sustainability strategy that incorporates and promotes a culture of environmental responsibility and fight against climate changes in line with its strategic objectives of digital and technological innovation.

Operational eco-efficiency
The Bank regularly monitors a series of environmental performance indicators which measure the Bank's eco-efficiency with regard to its main consumption of resources. In global terms, the Bank’s level of eco-efficiency continued to improve, as a result of the ongoing investment in processes optimization and of initiatives to increase the Employee’s awareness towards the importance of adopting a more responsible attitude. These eco-efficiency measures have enabled the Bank to continuously reduce the environmental impact of its activity but also the related operational costs.
Environmental awareness
The environmental awareness of Employees and Clients for the promotion of good environmental practices is one of the pillars of the environmental management of the BCP Group, being considered that the reduction of the environmental impact also depends on the Employee’s change in behaviour. The Group continued to invest in a set of measures in several operations, in accordance with their local context, aiming to encourage and motivate Employees to apply a rigorous management of resources in the daily exercise of their functions.
Ecological footprint
Millennium bcp regularly monitors a set of environmental performance indicators that measure the level of eco-efficiency of the Bank concerning its main resources consumption – energy, CO2 emissions, water, materials and solid waste. Globally, the Bank again recorded a year of improvement of the eco-efficiency levels due to the ongoing investment in the optimization of procedures, the installation of the photovoltaic solar plant, the focus on de-materialisation, as well as awareness actions to change employees' daily behaviour regarding the rational use of resources.
Climate change
BCP assumes the commitment to adjust itself to climate changes, providing its contribution for the reduction of the greenhouse gas emissions, both through its operational activity and through the provision of sustainable financial products. The Bank also supports organizations and projects that work in this context, participating in the CDP – Carbon Disclosure Project and in collaborative initiatives, such as those promoted by BCSD Portugal.

Millennium bcp energy efficiency path in Portugal, 2010–2018

Main measures implemented
Replacement of tradicional lamps by LED technology
Optimization of the operating parameter of lighting equipment, HVAC and thermal power station
Green IT Program
Environmental Signs Campaign
Periodic monitoring of energy consumption and energy audits
Installation of photovoltaic solar power plant
Electric consumption (MWh)
Energy consumption from the Cogeneration Plant
Reduction in electric energy consumption
Electric energy consumption
Reduction in 
56 %
Electric energy consumption/Employee
Reduction in 
37 %
Energy and indoor air quality certification
Classification B 
71 %

Main recognitions and partnerships